Work at Hanover

Repairs Advisor

Location: Edinburgh / Glasgow                     

Working Hours: Permanent, 35 hours per week                     

Remuneration:  £26,027 per annum (Probation rate) 

£27,238 per annum (upon completion of successful probation)

Closing Date:  Sunday, 21st September 2025         

About Hanover

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives.

We proudly provide and manage a wide range of housing throughout Scotland that enhances our residents’ quality of life.

About the Role

Our Asset Management team is expanding — and we’re excited to welcome a new Repairs Advisor to help us deliver outstanding service to our customers!

This is more than just a job, it’s a chance to be at the heart of delivering exceptional customer service and making a real impact in people’s lives.

As a Repairs Advisor, you’ll be the first point of contact for repair enquiries, using your diagnostic skills to ensure issues are resolved swiftly and effectively. You’ll liaise with contractors, monitor progress, process invoices, and help ensure our homes are safe, comfortable, and well-maintained.

Working in a hybrid model from our Edinburgh or Glasgow offices, you’ll be part of a high-performing team that values collaboration, continuous improvement, and putting customers first. If you’re passionate about service excellence and thrive in a fast-paced environment, this is the role for you!

In this role, you will:

• Be the first point of contact for repair enquiries via phone, email, and other channels.
• Use a diagnostic approach to assess repairs and ensure accurate prioritisation.
• Allocate and issue work orders to contractors, liaising with technical teams as needed.
• Monitor contractor performance and ensure timely completion of works.
• Process invoices and recharges, ensuring accuracy and value for money.
• Manage inspections and repairs for vacant properties, including safety checks.
• Handle warranty-related defects and liaise with contractors for resolution.
• Maintain records of locks and keys, and manage supplier communications.
• Deliver excellent customer service, keeping customers informed throughout.
• Work within a performance-driven culture, contributing to KPIs and continuous improvement.

About You 

Are you a natural communicator with a keen eye for detail and a genuine passion for helping others.

You’ll be a great fit if you:

• Have experience in a similar customer facing role, ideally within property or facilities management.
• Understand defects, repairs, warranty periods, and basic health & safety.
• Are confident using Microsoft Office and housing management systems.
• Possess strong listening and communication skills, especially over the phone.
• Build strong relationships with customers, colleagues, and contractors.
• Are empathetic, confident, and capable of working both independently and in a team.
• Handle complaints professionally and support seamless customer service.
• Align with our values: Respect, Accountability, Collaboration, Inclusion.
• Are open to hybrid working, with some office presence required.

What We Offer

Hanover offers a supportive and friendly environment where our people are valued and appreciated. Your hard work and drive to succeed are rewarded through:

• Competitive salary and pension options.
• Hybrid Working Model and Flexi-working
• Health and Wellbeing support networks including Mental Health First Aiders and a 24/7 GP helpline.
• Access to our Hanover Perks platform which includes high street discounts, health cash plan and fuel card
• Cycle to work scheme.
• Tech Scheme.
• Family friendly policies.

Recruitment Dates

Closing date for applications Sunday, 21 September 2025, Noon

*Please note that we reserve the right to close this advert early depending on applications received so please apply as early as possible if this role is of interest.

Hanover are firmly committed to equality, diversity and inclusion for all. As an accredited Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements of the role.

Hanover (Scotland) Housing Association Ltd

Scottish Charity no: SC 014738

Contact information

To find out about working with Hanover, contact us on 0800 111 4646 or email at recruit@hanover.scot